Regulations

REGULATIONS
Effective from October 27, 2025

Regulations of the Online Store www.zentrixmkt.com
The online store available at the web address zentrixmkt.com, email: contact@zentrixmkt.com, is operated by Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością, headquartered at ul. Szkoły Orląt 4, Suite 106, 03-984 Warsaw, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001200950, NIP (Tax ID): 1133182897, REGON: 54304685200000.

Contact Information:
• Mailing address: ul. Szkoły Orląt 4, Suite 106, 03-984 Warsaw
• Email: contact@zentrixmkt.com

Who does this Regulation apply to?
These Regulations apply to persons who enter into agreements for the provision of Digital Content or Digital Services. The recipients include consumers, entrepreneurs acting as consumers, and other entrepreneurs.

Table of Contents
• Definitions
• General terms of use of the Store
• Electronic Services on the Store website and complaints regarding such Services
• Conclusion, performance of the Agreement, and payments
• Digital Content and Digital Services
• Copyrights
• Rights in case of non-compliance with the Agreement
• Withdrawal from the Agreement
• Out-of-court dispute resolution and complaint handling for consumers
• Validity and amendments to the Regulations
• Personal data protection
• Final provisions
• Links
• Model withdrawal form

Definitions

Service Provider
Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością, headquartered at ul. Szkoły Orląt 4, Suite 106, 03-984 Warsaw, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001200950, NIP: 1133182897, REGON: 54304685200000, with a share capital of 5,000 PLN.

Store
An online service available at: zentrixmkt.com

Order Form
A form used to place an order for Digital Content or Digital Services. Completing the form requires adding the selected Digital Content or Digital Services to the Cart, selecting a payment method, and providing customer information necessary to complete the purchase.

Customer
A Consumer, Entrepreneur, or Entrepreneur acting as a consumer. The Customer is a natural or legal person who purchases Digital Content or a Digital Service.

Entrepreneur
A legal person or a natural person conducting business activity who purchases Digital Content or a Digital Service by concluding an Agreement, provided that the content of such Agreement indicates that it is directly related to the Entrepreneur’s business activity and has a professional character for the Entrepreneur.

Consumer
A natural person who performs a legal act with the Service Provider not directly related to their business or professional activity.

Entrepreneur acting as a Consumer
A natural person conducting business activity who purchases Digital Content or a Digital Service directly related to their business activity, but where the Agreement’s content shows that the Agreement does not have a professional character for that entrepreneur (e.g., based on information about the scope of business activity provided in the CEIDG registry).

Digital Content
Data produced and delivered in digital form (e.g., e-books, digital photos, training materials). The content may include a Product/Service or other types of digital data.

Digital Service
A service that enables the creation, processing, and storage of data or provides the Customer with access to such data in digital form, or a service that allows the sharing of data in digital form (including data transmitted or created by the consumer or other users of the service), or other forms of interaction through such data.

Product
An individual access right granted to the Customer for Digital Content or a Digital Service, which is the subject of the Agreement and is provided for a specified period as defined in the Agreement. The terms Product and Service may be used interchangeably. The description of the Product and gross prices are available on the Store’s website. Under these Regulations, a Product/Service may also include a package of several Products (e.g., training, individual practice materials, and an e-book).

Coaching, Meeting, Session
A type of training or educational Service provided with the participation of a lecturer, either online or in person, according to the Product description on the Store’s website. Such Services may be offered individually or to specific groups of Customers, and may also be recorded and made available to Customers as recordings (e.g., through a User Account). These Services may also form part of bundled Service packages together with other Content.

User Account
An individual Customer’s access to an online course panel, activated for the Customer by the Service Provider after purchasing an online course.

Price
The remuneration indicated in U.S. dollars, inclusive of taxes, due to the Service Provider for the performance of the Agreement.

Electronic Service
The provision of services by electronic means, as defined by the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws of 2020, item 344, as amended), by the Service Provider to the Customer through the Store’s website.

Technical Requirements
These are the minimum technical conditions necessary to cooperate with the IT system used by the Store, including the conclusion of a Service Agreement or Contract, namely:
• a computer, laptop, or other multimedia device with Internet access;
• access to email;
• a valid/active email address and, in certain cases, a keyboard or other input device enabling proper completion of electronic forms;
• access to an up-to-date web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, or Safari.

Agreement
A contract concluded between the Service Provider and the Customer through the Store or otherwise, under which the Service Provider agrees to provide Content, in particular a Product/Service, and the Customer agrees to pay the Price. The Agreement is concluded under the terms set forth in these Regulations.

Order
A Customer’s declaration of intent made through the Order Form, aimed at concluding a distance Agreement, submitted via remote communication means—particularly through the Store’s website—constituting an offer to conclude an Agreement addressed to the Service Provider. As part of the Order, the Customer provides the data necessary for the conclusion and performance of the Agreement. Orders may also be placed by sending them to the Service Provider’s email address indicated in these Regulations.

Cart
An electronic service made available to the Customer in the Store, allowing them to place a Product/Service Order, enter discount codes that reduce the Price according to the rules defined by, for example, Promotions, and view a summary of the Price and purchased Products/Services.

Promotion
Special terms of the Agreement offered by the Service Provider for a specific period, under which the Customer may purchase on more favorable terms established by the Service Provider, e.g., a reduced Product Price.

Consumer Rights Act
The Act of May 30, 2014 on Consumer Rights (consolidated text: Journal of Laws of 2023, item 2759, as amended).

Regulations
These Regulations together with their attachments. The Regulations form an integral part of the Agreements concluded between Customers and the Service Provider.

Lowest Price in the Last 30 Days Before the Discount
The initial Price of the Product when it first appeared in the Store. The Initial Price or Lowest Price refers to the lowest price at which the product was available in the Store within the last 30 days before the discount was introduced.

Promotional Price
The Price of Products in the Store after a reduction related to a Promotion announced by the Service Provider.

General Terms of Use of the Store

  1. These Regulations are made available free of charge to every Customer before the conclusion of an Agreement, in a manner that allows for their retrieval, playback, and recording using an ICT system, as well as printing or saving on another durable medium, according to the Customer’s preference.

  2. The Customer is obliged to familiarize themselves with the content of the Regulations before entering into an Agreement. If the Customer does not accept the provisions of the Regulations, they should not make purchases in the Store. Concluding an Agreement with the Service Provider requires confirmation that the Customer has read, accepted, and agrees to be bound by these Regulations.

  3. All Product prices are gross prices (including VAT) expressed in U.S. dollars (USD).

  4. To use the Store correctly, the Technical Requirements must be met: access to a device with Internet connection, an up-to-date operating system and web browser, and an email account. The Customer should also be aware of online risks (including those related to online shopping) and secure their device with basic technical safety measures (e.g., antivirus software).

  5. The Customer is prohibited from providing unlawful or prohibited content (e.g., infringing third-party personal rights). The Customer must also provide the Service Provider only with accurate and truthful data.

  6. The Customer of the Store is particularly obliged to:
    • provide only true, current, and necessary data in the forms made available by the Store and promptly update such data, including personal data, in connection with the conclusion and/or performance of the Agreement;
    • use the Store’s services and functionalities in a manner that does not disrupt its operation, in compliance with applicable law, the provisions of these Regulations, established customs, and principles of social coexistence. The Customer must not use the Store’s services or functionalities in a way that infringes the rights of other Customers;
    • refrain from providing or transmitting through the Store any content prohibited by applicable law, particularly content infringing third-party property or personal rights;
    • refrain from placing illegal content, such as sending or posting unsolicited commercial information (spam) in the Store, or any content violating legal provisions;
    • not modify in an unauthorized manner the content provided by the Store, in particular the Prices or descriptions of Digital Content or Digital Services;
    • not take actions aimed at obtaining information not intended for the Client, and in the event of obtaining such information – immediately inform the Service Provider;
    • use the Content, Products, or Services for personal use only and not distribute them publicly or make them available to third parties, except in cases of permitted use resulting from the provisions of the Act on Copyright and Related Rights.

  7. Content and Services may be presented in the Store as part of a pre-sale or Promotion, the terms of which are published in the Store. The price indicated by the Service Provider next to the Promotional Price is the lowest price at which the product was available in the store during the 30 days preceding the reduction (the lowest price from the period of the last 30 days before the price reduction was introduced).

  8. In the case of Products made available as part of a Promotion, the Service Provider indicates that the Product is offered at a promotional price.

  9. In the event that Clients are allowed to read reviews of other Clients on the Store’s website, the Service Provider takes reasonable and proportionate steps to verify whether the reviews are reliable and posted by persons who have actually used the Service. Information on how the Service Provider verifies reviews can be found in the Review Policy section.

  10. The Service Provider takes organizational and technical measures to ensure the security of using the Store and the functionalities available within the website (Order Form, etc.).

Electronic Services on the Store’s Website and Complaints Regarding Such Services

  1. The Service Provider provides the following Electronic Services to Clients via the Store free of charge:
    • the Service of concluding Agreements under the terms specified in the Regulations;
    • the Service of placing Orders under the terms specified in the Regulations;
    • the Service enabling Clients to use the Cart function;
    • the User Account Service and access to certain Products or Digital Services via the User Account.

  2. In the case of purchasing an online course, the Service Provider provides the service of maintaining a User Account on an external platform. The Account is created automatically after the purchase of the online course based on the data provided when placing the Order – the Client’s name and surname and their email address.

  3. The Client receives login details for the User Account at the email address provided.

  4. The Client logs in to the Account using their email address and an individual password that the Client sets independently.

  5. The Agreement for maintaining the User Account is concluded implicitly through the provision by the Service Provider and the creation of the User Account by the Client; the Agreement is concluded for an indefinite period and may be terminated at any time. The Service Provider may cease maintaining the User Account and delete the data stored there if the User remains inactive on that account for a period exceeding 6 months. In such a case, the Agreement is deemed expired.

  6. The User Account maintenance service is free of charge.

  7. The Service Provider, at the Client’s request, deletes the User Account. To submit a request for Account deletion, the Client should contact the Service Provider at the email address provided in the initial section of the Regulations.

  8. The User Account is deleted within 30 days from the date the deletion request is received.

  9. The Client may place an Order without the need to create a User Account.

  10. The use of the Cart begins when the Client adds the first piece of Content or Digital Service to the Cart.

  11. The Cart Service is provided free of charge and is one-time in nature, ending upon the submission of an Order.

  12. Complaints related to the provision of Electronic Services may be submitted in writing to the Service Provider’s registered office address or electronically to the email address indicated at the beginning of the Regulations.

  13. The Service Provider responds to the complaint immediately, but no later than within 14 days from the date of its receipt.

  14. To expedite the processing of a complaint, it is recommended that the Client provide in the complaint description information and circumstances related to the subject of the complaint, in particular the type and date of the irregularity, as well as the Client’s request and the contact details of the complainant.

  15. The above-mentioned requirements are merely recommendations of the Service Provider and do not affect the validity of complaints submitted without the recommended description; however, the lack of sufficient information from the Client enabling proper consideration of the complaint may result in the complaint not being accepted.

Conclusion, Performance of the Agreement, and Payments

  1. The Service Provider enables the placement of Orders and the conclusion of Agreements for the purchase of Products or Services through the Store’s website.

  2. The main features and specifications of the Product/Service being purchased are specified on the Store’s website.

  3. The conclusion of the Agreement between the Client and the Service Provider may occur after the Client has placed an Order under the terms set out below.

  4. The Agreement is concluded after the Order has been placed on the Store’s website using the Order Form, at the moment of the Service Provider’s confirmation of the Order, which is made by sending an email message by the Service Provider to the email address indicated by the Client when placing the Order.

  5. The subject of the Agreement is the obligation of the Service Provider to make the Content (e.g., a specific Product/Service, several Products, or a package) available to the Client for the Price indicated on the Store’s website, payable by the Client.

  6. Orders may generally be placed 7 days a week, 24 hours a day for those Products that are presented in the Store as available for Order. Some Products/Services are offered only during periods selected by the Service Provider or may only be ordered after prior contact with a Store consultant.

  7. The Service Provider enables the Client to place an Order by adding a Product to the Cart, after which the Client proceeds to the Order Form, where they must fill in the required data, review the Regulations, and confirm the consents required for the Order; the Order is placed using the button referred to in point 12 below.

  8. The Client is obliged to independently complete the Order Form with their data necessary for the conclusion and performance of the Agreement. The person completing the Form and placing the Order on behalf of a legal entity or organizational unit must be authorized to perform a legal act on behalf of such an entity (e.g., as a board member or proxy).

  9. In any case, providing outdated or false Client data may prevent the execution of the Agreement, as the condition for placing an Order is the correct and complete completion of the Order Form. In the Order Form, the Client must provide the following data: name and surname, exact address, email address, and data related to the Agreement, i.e., selected Content or Service and payment method. For certain Services (e.g., consultations, coaching, etc.), placing an Order may require the Client to provide additional data (e.g., Instagram account address, nature of products or services offered by the Client on the market, etc.). The Service Provider is not obliged to and does not verify the accuracy of the data entered. The Client is responsible for the consequences of providing incomplete or incorrect information.

  10. In the case of Clients who are not Consumers, it is also necessary to provide the company name, and if they have requested a VAT invoice in the Order Form, also the data necessary to issue the VAT invoice, including the tax identification number (NIP).

  11. The condition for placing an Order is also the acceptance of the Regulations and payment of the Price for the ordered Product after selecting the payment method.

  12. Clicking the “Buy and Pay” button (or another with an equivalent meaning) is equivalent to placing an Order (the Client makes an offer) for the selected Product or Content.

  13. The Client has the opportunity to review the selected Content or Products in the Cart and make changes until the Order is placed.

  14. After clicking the “Buy and Pay” button (or another with an equivalent meaning), the Client will be automatically redirected to a payment gateway operated by the selected payment provider if online payment is chosen. Information about available payment operators is continuously provided on the Store’s website. In the case of an Order placed by email, payment should be made to the account indicated on the invoice or pro forma document.

  15. In response to an Order placed through the Store, the Client receives an email message to the address provided, confirming receipt of the Order and the start of its verification. Orders placed by email are confirmed and verified within the next 2 business days. After verifying the Order, the Service Provider sends the Client an email confirming acceptance and commencement of Order fulfillment or information about refusal to accept all or some of the offers for the Products included in the Order. In the event of acceptance, the Service Provider may immediately confirm the Order and deliver the Product in the same email sent to the Client along with the information confirming the conclusion of the Contract.

  16. The Contract is concluded at the moment the Service Provider accepts the Order, which occurs through an email sent to the Client confirming acceptance. For Orders that must be paid based on an invoice or pro forma issued by the Service Provider, the Client is obliged to pay the full Price within the period indicated on the invoice/pro forma. Failure to comply means the Contract is considered not concluded.

  17. If the Service Provider refuses to accept an offer or offers submitted by the Client as part of the Order, the Contract for the refused part is not concluded. In this case, the Service Provider promptly, no later than within 14 days from sending the email referred to above, refunds the Client any payments made for the part of the Contract not concluded.

  18. The Service Provider sends to the email address provided by the Client in the form a summary of the Order containing the most important details and confirmation of the Contract. In the case of Products with fixed content (e.g., an ebook, pre-recorded audiovisual material, etc.), the Client also receives an active link enabling the download of the Product or delivery of the digital Content in another form.

  19. The Service Provider may organize Promotions for selected Products. Promotions cannot be combined unless otherwise expressly stated. The ability to use a Promotion may depend on the availability of a Product in the Store (in particular, a Promotion may apply only to a limited quantity of Products and is valid until the limit is exhausted or may apply when the Client purchases several Products in a single Order).

  20. The Service Provider provides the following payment methods:
    • Electronic payment (Order processing will begin after the Client receives confirmation of acceptance and after the Service Provider receives payment confirmation from the Client) via a payment operator.
    • The Service Provider provides the Client with proof of purchase in electronic form. The Client agrees to receive proof of payment (invoice or receipt) in electronic form at the email address provided when placing the Order.
    • Payment for the Product/Service is made through PayU S.A., based in Poznań (60-166), ul. Grunwaldzka 186, entered into the Register of Entrepreneurs maintained by the District Court in Poznań – Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register, KRS No. 0000274399, share capital PLN 4,944,000, NIP: 779-23-08-495, REGON 300523444 (PayU payment provider), or PayPal, an external electronic payment system (digital wallet) used for secure online transactions. To use PayPal, the Client must have an active PayPal account. Payments may also be processed through Worldline at https://worldline.com.
    • The Service Provider does not store Clients’ card numbers in its database.
    • Payments are made in accordance with the terms presented on the Store’s website. In case of doubt, the Client may contact the Service Provider using the contact details indicated in these Terms and Conditions.

Content and Services

  1. The Content and Services offered in the Store may be intended for specific groups (e.g., private individuals or businesses). The description of each Product/Service is available on the Store’s website. Before placing an Order, the Client should carefully read the description of the Product they intend to purchase and assess whether it meets their needs.

  2. Fulfilling an Order means that the Service Provider provides the Client with data enabling access to the Content consistent with the accepted Order, allowing the Client to download and save it (and in the case of text, also to print it) on a durable medium. Access data (particularly download links) are sent to the email address provided when placing the Order.

  3. Product prices are available on the Store’s website and visible during the Order process.

  4. Various Service options (e.g., packages) may differ in scope or level of access to materials. Detailed information is included in the descriptions of Products/Services available in the Store.

  5. Access to the purchased Product/Service is granted to the Client immediately after the Contract is concluded (usually after payment and Order confirmation by the Service Provider), unless otherwise stated in the Product description (e.g., for individual consultations, coaching, or training). Access is granted by sending a link to download the purchased Product or to access it on a durable medium, and in the case of text/graphic Content (excluding audio/video), also by enabling printout.

  6. Once access to the ordered Service is granted, especially by sending the download link or access credentials, the subject of the Contract is deemed fully delivered to the Client.

  7. If the Product description on the Store’s website specifies a different delivery time for the Content, that specified time applies. For some Services (e.g., individual consultations, small-group coaching), the date may be approximate (e.g., week or month). The exact date will then be agreed upon by phone or in writing (e.g., via email).

Coaching, Training, Sessions, Consultations

  1. The Service Provider provides educational and training services either as standalone Products or as part of packages (together with selected Content and Services), consisting of individual or group meetings with an instructor.

  2. The scope, method, schedule, and form (online/in-person) of coaching/sessions/meetings are included in the Product or Service description. Exact meeting dates may be determined later, but the duration (e.g., number of hours) is indicated in the Product description.

  3. Coaching, training, and sessions are recorded, and the recordings are made available to the Client through their User Account. Clients participating in such meetings, sessions, or coaching consent to the recording and use of their image for purposes related to the conducted session/training/coaching and for sharing the recordings with other participants.

  4. Before providing coaching/sessions/services, the Service Provider may request that the Client complete a survey or provide information via email, Google form, phone, or social media to better tailor the Service to Client needs. Providing such information is voluntary. Responses do not change the program of the Service but may allow the Service Provider to adjust or complement it with group consent.

  5. The Service Provider may interrupt the Service if the Client appears under the influence of intoxicants, is not in control of their actions, or behaves offensively toward the Service Provider or instructor.

  6. Due to the nature of the Service, the Service Provider may withdraw from the Contract if the execution of the Service exceeds their or the instructor’s competencies (especially for individual consultations or coaching). In this case, the Service Provider will refund the Client’s payment to their bank account immediately after determining the impossibility of performance and informing the Client.

  7. Coaching, meetings, and sessions are considered services under Article 38(1)(1) of the Consumer Rights Act.

  8. When the Service Provider begins providing a Service consisting of digital Content in the form of coaching, consultation, session, or a package including such elements, and the Client (consumer or entrepreneur with consumer rights), having been informed beforehand that the right of withdrawal will be lost after performance begins, gives consent — the right of withdrawal will not apply.

  9. The Service Provider reserves the right, in justified cases due to unforeseen and independent circumstances, to change the date of providing the service, about which the Client will be immediately informed. In the case of group training sessions, this may, for example, concern situations where a significant number of participants are unable to attend the session on the scheduled date; other examples include the illness of the presenter, technical failures, etc.

  10. None of the Services or Products offered in the Store constitute a guarantee of success or the achievement of the Client’s intended results, which depend on many factors (including objective factors and the individual involvement and abilities of the Client). Trainings, coaching sessions, or consultations do not and cannot be regarded as business consulting, legal or economic analysis of the Client’s situation, market research services, or services aimed at adapting the Client’s activities to the needs and preferences of their own customers. Such Services/Products are intended solely for educational purposes and, in the case of individual consultations, for providing advice and correcting identified errors in the area covered by the training/consultation or coaching. The Client’s failure to achieve the expected business results does not constitute grounds for a complaint or claim.

Rights in Case of Non-Conformity with the Agreement

  1. The Service Provider is liable to the Client if the Content or Service is not in conformity with the Agreement. Details regarding the non-conformity of the Service or Content with the Agreement are governed by the provisions of the Civil Code in relation to Entrepreneurs and additionally by the Consumer Rights Act, in relation to Consumers and Entrepreneurs with consumer rights. For the avoidance of doubt, it is stated that the rights arising from non-conformity of Content or Service with the Agreement apply to Clients of the Store who are Consumers and Entrepreneurs with consumer rights.

  2. In the event of discovering non-conformity of Content or Digital Service with the Agreement, the Client should contact the Service Provider (at the email address provided at the beginning of the Terms or by mail), indicating the type of non-conformity and presenting their claim related to the non-conformity of the Content or Service with the Agreement.

  3. If the Content or Service is not in conformity with the Agreement, the Consumer may request that it be brought into conformity with the Agreement.

  4. The Service Provider may refuse to bring the Content or Service into conformity with the Agreement if it is impossible or would require the Service Provider to incur excessive costs.

  5. When assessing the excessive nature of the costs, all circumstances of the case shall be taken into account, in particular the type of non-conformity of the Content or Service with the Agreement, the value of the Content or Service in conformity with the Agreement, as well as the value and effort required to bring the Service into conformity with the Agreement.

  6. The Service Provider shall bring the Content or Digital Service into conformity with the Agreement within a reasonable time after being informed by the Consumer about the lack of conformity, without undue inconvenience to the Consumer, taking into account their nature and purpose. The costs of bringing the Content or Service into conformity with the Agreement shall be borne by the Service Provider.

  7. If the Content or Service is not in conformity with the Agreement, the Consumer may make a statement requesting a price reduction or withdrawal from the Agreement when:
    • bringing it into conformity with the Agreement is impossible or would require excessive costs, as per points 4 and 5;
    • the Service Provider has not brought the Content or Service into conformity with the Agreement as per point 6 above;
    • the non-conformity persists despite the Service Provider’s attempt to bring the Content or Service into conformity;
    • it is clearly evident from the Service Provider’s statement or the circumstances that they will not bring the Content or Service into conformity within a reasonable time or without excessive inconvenience to the Consumer.

  8. The Service Provider shall review the complaint within a reasonable period of 14 days from its submission.

  9. If a Consumer Client, exercising their rights for non-conformity of the Product with the Agreement, has submitted an appropriate request to the Service Provider and the Service Provider has not responded within 14 days, it shall be considered that the request has been accepted as justified.

  10. To expedite the complaint process, it is recommended that the Client include in the complaint a description with information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the non-conformity, as well as the contact details of the person submitting it. The recommendations in the previous sentence are merely suggestions and do not affect the effectiveness of complaints submitted without the recommended description.

  11. If the Client is an Entrepreneur, the Service Provider’s liability under warranty is excluded pursuant to Article 558 §1 of the Civil Code, except in cases where the Service Provider knowingly or fraudulently concealed a defect in the Product. The exclusion does not apply to obvious technical defects (e.g., a damaged file); in such cases, the Service Provider will provide a correct Product in response to the complaint.

  12. More information about buyers’ rights can be found on the Office of Competition and Consumer Protection’s website – https://uokik.gov.pl/pomoc-dla-konsumentow.

  13. The Service Provider is liable for the lack of conformity of Content or Service supplied once or in parts that existed at the time of delivery and became apparent within two years of that moment. It is presumed that the lack of conformity that appears within one year of delivery existed at the time of delivery.

  14. The Service Provider cannot invoke the expiration of the time limit to determine the lack of conformity referred to in point 13 if such lack of conformity was fraudulently concealed.

  15. The Service Provider is liable for the lack of conformity of Content or Service supplied continuously that occurred or became apparent during the period they were to be supplied under the Agreement. It is presumed that the lack of conformity occurred during this period if it became apparent during that time.

  16. The presumptions indicated in points 13 and 15 do not apply if:
    • the Consumer’s digital environment is not compatible with the technical requirements clearly and understandably communicated by the Service Provider before the conclusion of the Agreement;
    • the Consumer, having been clearly informed before the conclusion of the Agreement about the obligation to cooperate reasonably with the Service Provider to determine whether the lack of conformity results from features of the Consumer’s digital environment, fails to fulfill this obligation in a timely manner.

  17. The rights arising from non-conformity of the Service or Content with the Agreement apply to Clients of the Store who are Consumers or Entrepreneurs with consumer rights.

  18. An Entrepreneur with consumer rights accepts these Terms and then exercises their rights accordingly. Such an Entrepreneur should complete the appropriate non-conformity form or otherwise provide the Service Provider with information confirming their status in accordance with Article 7aa of the Consumer Rights Act.

  19. In case of doubt regarding the status of an Entrepreneur invoking consumer protection laws, the content of the Agreement and the circumstances surrounding its conclusion and performance (including the purposes and expectations communicated to the Service Provider) are decisive. The declaration referred to in point 18 above is therefore not decisive for determining Entrepreneur status.

Withdrawal from the Agreement

  1. If, during the purchase process or otherwise before concluding the Agreement, the Consumer or Entrepreneur with consumer rights consented to the full performance of the Agreement and the delivery of Content or a Service provided on a one-time basis, or consented to the commencement of the provision of Content or Services delivered in stages other than on a tangible medium (e.g., coaching, meetings, sessions, or training packages), acknowledging that such consent results in the loss of the right of withdrawal, then the Consumer or Entrepreneur with consumer rights is not entitled to withdraw from the Agreement concluded with the Service Provider.

  2. If the Agreement concerns the provision of Electronic Services and the Service Provider has fully performed the Electronic Service with the express consent of the Consumer or Entrepreneur with consumer rights, who was informed prior to commencement that upon performance they would lose the right of withdrawal, the right of withdrawal shall not apply.

  3. In cases where the circumstances described in points 1 and 2 do not apply, the Consumer or Entrepreneur with consumer rights has the right to withdraw from the Agreement within 14 days from the date of its conclusion, without providing a reason.

  4. If the Client has not lost the right to withdraw from the Agreement, withdrawal shall occur by informing the Service Provider of the Client’s decision in a clear and unconditional statement. Such a statement may be sent by traditional mail or electronic mail. To withdraw from the Agreement, the Client may use the withdrawal form provided below the Terms, but this is not obligatory; any other form of statement indicating which Agreement is being withdrawn from and expressing the will to withdraw, including the Client’s signature, shall suffice.

  5. To preserve the deadline for withdrawal from the Agreement, it is sufficient for the Consumer or Entrepreneur with consumer rights to send information regarding the exercise of their right of withdrawal before the expiry of the indicated withdrawal period.

  6. In the event of withdrawal from the Agreement, the Service Provider shall refund to the Consumer or Entrepreneur with consumer rights all payments received from them.

  7. The refund shall be made using the same means of payment that were used by the Consumer or Entrepreneur with consumer rights in the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly and in writing (under pain of nullity) indicated another method of refund. In the case of installment payment systems, the refund method may be regulated by the terms of such payment services (e.g., PayU, PayPo, etc.). If the terms of the service used by the Client specify that the refund may only be made to the account of the service from which payment to the Service Provider was made, such refund method shall apply.

  8. The Consumer or Entrepreneur with consumer rights shall not incur any fees related to the form of the refund.

Out-of-Court Dispute Resolution, Complaint Handling, and Consumer Claims

The Service Provider agrees to submit any disputes arising in connection with concluded Agreements to mediation or other amicable settlement proceedings. The details will be determined by the parties involved.
Any disputes related to the services provided by the Service Provider shall be resolved by common courts of law, with Polish law being the governing law.
A Client who is a Consumer has the option to use out-of-court complaint handling and redress procedures. The rules for access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory purpose is consumer protection, provincial inspectorates of the Trade Inspection, as well as on the following websites of the Office of Competition and Consumer Protection (UOKiK):
https://uokik.gov.pl/pomoc-dla-konsumentow
https://uokik.gov.pl/stale-sady-polubowne
The provisions of these Terms and Conditions do not prevent Clients from invoking mandatory provisions of law governing consumer protection.

Validity and Amendments to the Terms and Conditions

  1. The Service Provider may amend these Terms and Conditions by publishing the updated version on the Store’s website, along with the date from which the changes take effect. The effective date of the amendments may not be earlier than the publication date on the Store’s website.

  2. Agreements concluded prior to the amendment of the Terms and Conditions are governed by the Terms and Conditions in force on the date of the Agreement. Upon the Client’s request, sent by registered mail or email in accordance with the Service Provider’s contact details stated at the beginning of these Terms, the Service Provider shall provide the Client with the version of the Terms applicable on the date of their Agreement. Regardless, prior to concluding any Agreement and upon its confirmation, the Client has the option to download, save, and/or print the current Terms and Conditions and other documents forming part of the legal relationship between the parties.

  3. These Terms and Conditions are governed by Polish law.

  4. Any activities under these Terms performed by Clients who are not Consumers shall be made in documentary form. All disputes between the Service Provider and Clients who are not Consumers shall be settled by the court having jurisdiction over the Service Provider’s registered office.

  5. Agreements performed on a one-time basis (e.g., purchase of Content or Services delivered once by the Service Provider such as e-books, lecture series in the form of recordings, etc.) shall terminate upon completion of performance; however, claims and complaints shall be handled in accordance with these Terms and applicable laws. In the case of agreements performed on an ongoing basis (e.g., training packages, live lecture or training series, individual consultations, etc.), the agreements expire upon full completion of the Service Provider’s obligations within the timeframe specified in the Product/Service description.

  6. The Service Provider may terminate the Service Agreement with a 7-day notice period or deny the Client further access to the Store in the event of a material breach of these Terms by the Client, publication of unlawful content, persuading other Clients of the Service Provider to terminate or withdraw from agreements with the Service Provider, or engaging in any practices contrary to social norms. In the case of termination of an Agreement that is performed successively over a defined period, the Service Provider shall refund to the Client a portion of the Price proportional to the part of the Service not performed as of the termination date.

Personal Data Protection

  1. The Client’s personal data are processed by the Service Provider as the data controller.

  2. Providing personal data by the Client is voluntary but necessary to use certain Electronic Services and to conclude and perform an Agreement. Personal data are processed on the basis of the Service Provider’s legitimate interest, for the purpose of concluding and performing the Agreement, as well as resolving any disputes arising in connection therewith. To a broader extent, data may be processed based on the Client’s consent.

  3. The rules for data processing are available in the Privacy Policy published on the Store’s website.

Final Provisions

  1. These Terms and the attachments thereto constitute a contractual template within the meaning of Article 384 § 1 of the Polish Civil Code.

  2. The recording, securing, and provision of the provisions of the concluded Service Agreement occur through an email sent to the address provided by the Client, in which the Service Provider confirms the order (which constitutes the conclusion of the Agreement) and attaches the Product, the Terms and Conditions, and any additional files as attachments or active links enabling their download and/or printing — to which the Client agrees.

  3. The Service Provider does not adhere to any code of good practices or similar self-regulation acts.

  4. Proof of purchase made by the Client will be sent by email. The Client agrees to receive the invoice/receipt in electronic form.

  5. The content of these Terms is available to Clients free of charge on the Store’s website.

  6. In matters not covered by these Terms, the applicable provisions of Polish law shall apply, in particular the Civil Code and other relevant generally applicable legal provisions.

  7. Any disputes between the Service Provider and a Client who is not a Consumer shall be submitted to the court having local jurisdiction over the Service Provider’s registered office.

  8. By posting any content on the Store’s website, the Client grants the Service Provider a non-exclusive, royalty-free license to use, store, modify, delete, supplement, publicly perform, publicly display, reproduce, and distribute such content, in particular on the Internet, without territorial limitation.

Terms and Conditions for Download (PDF)
These Terms and Conditions are effective as of April 1, 2025, and apply to Agreements concluded on or after that date.

Withdrawal Form

NOTICE OF WITHDRAWAL FROM THE AGREEMENT
The right of withdrawal applies to Consumers and Entrepreneurs with consumer rights. The provided form is a template; failure to use it does not affect the right to withdraw from the Agreement.

Service Provider:
Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością
ul. Szkoły Orląt 4, lok. 106, 03-984 Warsaw, Poland
Registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register
KRS number: 0001200950
NIP: 1133182897, REGON: 54304685200000
Email: contact@zentrixmkt.com

I hereby declare my withdrawal from the Agreement concerning the following Content/Product/Digital Services:
Product/Service Name: ___________
Gross Price: ___________

IDENTIFYING INFORMATION:
Full Name: ___________
Date of Agreement: ___________

Refunds are made using the same payment method that was used when purchasing the Content or Digital Service on our Store’s website. If the payment was made by a method other than bank transfer and you wish to receive the refund to a bank account, please provide your account number below:

Signature and Date: ___________________________

Information on the Processing of Personal Data in Connection with Withdrawal from the Agreement:
The personal data provided in this form will be processed for the purpose of handling the withdrawal process from the Agreement.

Data controller: Zentrix Marketing S.A. de C.V., a limited liability company with its registered office at ul. Szkoły Orląt 4, apt. 106, 03-984 Warsaw, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0001200950, NIP: 1133182897, REGON: 54304685200000.
Email: contact@zentrixmkt.com

In connection with the handling of the contract withdrawal process, data may be processed by external entities involved in this process, such as accounting offices. The form will be retained for the period necessary to complete the contract withdrawal process and to address any potential claims arising from the withdrawal. Regarding the processing of personal data contained in the form, you have the following rights: the right to request access to your data, correction, deletion, or restriction of processing, as well as the right to lodge a complaint with the President of the Personal Data Protection Office. Providing your data is voluntary, but it is necessary for handling the contract withdrawal process.