Terms and Conditions

RULES
Terms and Conditions in force from 27.10.2025

Terms and Conditions of the online store www.zentrixmkt.com
The online store is available at: zentrixmkt.com — Email: contact@zentrixmkt.com — and is operated by Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością, with its registered office at Szkoły Orląt 4 lok. 106, 03-984 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register, under KRS 0001200950, NIP 1133182897, REGON 54304685200000.

Contact
Address for delivery: Szkoły Orląt 4 lok. 106, 03-984 Warsaw
E-mail: contact@zentrixmkt.com

Who do these Terms and Conditions apply to?
These Terms and Conditions apply to persons who enter into agreements whose subject is Digital Content or Digital Services. The recipients are consumers, entrepreneurs with consumer rights, and other entrepreneurs.

Table of contents
1. Definitions
2. General Terms and Conditions of Use of the Store
3. Electronic Services on the Store’s website and complaints
4. Conclusion, performance of the Agreement and payments
5. Digital Content and Services
6. Copyright
7. Entitlements in the event of non-compliance with the Agreement
8. Withdrawal from the contract
9. Out-of-court dispute resolution, complaints and consumer redress
10. Validity and changes to the Terms and Conditions
11. Personal data protection
12. Final provisions
13. Links
14. Sample withdrawal form

1. Definitions

Service Provider
Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością, with its registered office at Szkoły Orląt 4 lok. 106, 03-984 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Division, under KRS 0001200950, NIP 1133182897, REGON 54304685200000, share capital PLN 5,000.

Shop
The website available at: zentrixmkt.com

Order Form
A form used to place an order for Content or Digital Services. Completing it requires adding selected items to the Shopping Cart, selecting a payment method, and providing necessary customer data.

Client
A Consumer, an Entrepreneur, or an Entrepreneur with consumer rights (natural or legal person) who purchases Content or a Digital Service.

Entrepreneur
A legal person or natural person conducting business activity who purchases Content or a Digital Service directly related to their business and of a professional nature for that Entrepreneur.

Consumer
A natural person entering into a legal act with the Service Provider not directly related to their business or professional activity.

Entrepreneur with consumer rights
A natural person conducting business activity who purchases Content or a Digital Service directly related to that activity, where—based on CEIDG data—the Agreement is not of a professional nature.

Digital Content
Data produced and delivered in digital form (e.g., e-book, digital photos, training). The content may include a Product/Service or other digital data.

Digital Service
A service enabling the Client to produce, process, store, access, or share data in digital form, or otherwise interact using such data.

Product
Individual access granted to the Client to Digital Content or a Digital Service for a specified time under the Agreement. May also be a package of several Products/Services.

Coaching, meeting, session
A type of training/education service provided electronically or on-site, possibly recorded and made available to Clients (e.g., via a User Account). May be offered individually or to groups and may form part of service packages.

User Account
Individual access to an online course panel launched for the Client after purchasing an online course.

Price
Remuneration in US dollars (USD), including taxes, due to the Service Provider for performing the Agreement.

Electronic Service
A service provided electronically within the meaning of the Polish Act of 18 July 2002 on the provision of services by electronic means.

Technical requirements
Minimum requirements to cooperate with the Store’s ICT system, including:

  • Computer/laptop/multimedia device with Internet access;

  • Access to e-mail;

  • A valid e-mail address and, where needed, a keyboard or pointing device to complete forms;

  • Access to an up-to-date web browser (Firefox, Chrome, Safari, Edge/IE, Opera).

Agreement
An agreement concluded between the Service Provider and the Client via the Store or otherwise, under which the Service Provider provides Content (e.g., a Product/Service) and the Client pays the Price.

Order
The Client’s declaration of intent submitted via the Order Form to conclude a distance Agreement (including by e-mail), with necessary Client data and offer details.

Shopping Cart
An electronic service enabling ordering Products/Services, applying discount codes, and viewing a summary of the Price and items.

Promotion
Specific terms proposed by the Service Provider for a limited period (e.g., reduced Price).

Consumer Rights Act
Polish Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2023, item 2759, as amended).

Rules
These Terms and Conditions with appendices; they form an integral part of Agreements concluded with the Service Provider.

Lowest price from the last 30 days before the discount
The lowest Product Price available in the Store during the 30 days preceding the reduction.

2. General Terms and Conditions of Use of the Store

  1. These Terms and Conditions are made available free of charge before concluding any Agreement, in a form enabling acquisition, reproduction, and recording (e.g., printing or saving).

  2. The Client must read and accept the Terms and Conditions before purchase. Concluding an Agreement requires confirming that the Client has read and accepts these Terms.

  3. All Product prices are gross (incl. VAT) in USD.

  4. Proper use of the Store requires meeting the Technical requirements, an Internet-enabled device, an up-to-date OS and browser, and an e-mail account. The Client should understand online risks and protect their device (e.g., antivirus).

  5. The Client must not provide illegal or prohibited content and must submit only accurate data.

  6. The Client shall in particular:

    • Provide only true, current, and necessary data in Store forms and update them promptly;

    • Use Store services lawfully and respectfully, without infringing others’ rights;

    • Not transmit prohibited content (e.g., infringing copyrights/personal rights, spam);

    • Not modify Store content (e.g., Prices/descriptions) without authorization;

    • Not attempt to obtain information not intended for them and notify the Service Provider if such information is obtained;

    • Use Content/Products/Services for personal needs and not distribute them publicly except under fair use.

  7. Content/Services may be offered in pre-sale or Promotion under terms posted in the Store. The “lowest price in the last 30 days” is disclosed where applicable.

  8. A Product shown “on Promotion” means it is offered at a promotional price.

  9. Where customer reviews are displayed, the Service Provider takes reasonable steps to verify their authenticity. Details are in the Review Rules tab.

  10. The Service Provider applies organizational and technical measures to ensure secure use of the Store and its functionalities.

3. Electronic Services on the Store’s website and complaints

  1. Electronic Services provided free of charge:

    • Concluding Agreements under these Terms;

    • Placing Orders;

    • Using the Shopping Cart;

    • User Account service and access to certain Digital Products/Services through it.

  2. For online courses, the User Account may be maintained on an external platform and is created automatically after purchase (using name, surname, and e-mail).

  3. Login details are sent to the Client’s e-mail.

  4. The Client logs in using their e-mail and a self-set password.

  5. The User Account Agreement is concluded implicitly upon account creation, for an indefinite period, and may be terminated at any time. The Service Provider may delete an account after 6 months of inactivity (the Agreement then expires).

  6. Maintaining the User Account is free of charge.

  7. At the Client’s request, the Service Provider deletes the User Account (contact via the e-mail given above).

  8. Deletion occurs within 30 days of receipt of the request.

  9. Orders may be placed without creating an account.

  10. The Shopping Cart service starts when the first item is added.

  11. It is free, one-time, and ends upon Order placement.

  12. Complaints about Electronic Services may be submitted in writing to the registered address or by e-mail.

  13. The Service Provider responds without undue delay, no later than 14 days from receipt.

  14. To expedite handling, it is recommended to include the type/date of the irregularity, the Client’s request, and contact details.

  15. These are recommendations only; complaints without such details remain effective but may be harder to process.

4. Conclusion, performance of the Agreement and payments

  1. Orders and Agreements for Products/Services can be made via the Store.

  2. Main features and specifications are shown on the Store’s website.

  3. An Agreement may be concluded after placing an Order as described below.

  4. When ordering via the Store, the Agreement is concluded upon Order confirmation e-mail sent by the Service Provider.

  5. The Agreement covers making Content (e.g., Products/Services or packages) available to the Client for the Price shown.

  6. Generally, Orders can be placed 24/7 for available Products. Some Services may be available only in specified periods or after prior contact.

  7. Ordering process: add Product to Cart → proceed to Order Form → fill required data → read and accept Terms → pay.

  8. The Client must provide all data necessary to conclude/perform the Agreement. Persons ordering on behalf of legal entities must be authorized.

  9. Outdated/untrue data may prevent performance. Mandatory fields include name, surname, address, e-mail, selected Content/Service, and payment method; some Services may require additional data. The Service Provider does not verify data correctness.

  10. Non-consumer Clients must also provide company data and, if requesting an invoice, tax data (including NIP).

  11. Placing an Order requires acceptance of the Terms and payment of the Price (as applicable).

  12. Clicking “Buy and pay” (or equivalent) constitutes placing the Order.

  13. The Client can review/change the Cart before placing the Order.

  14. After clicking “Buy and pay”, online payments are processed via the selected payment operator shown in the Store. For e-mail Orders, payment must be made per invoice/proforma.

  15. The Client receives an e-mail acknowledging receipt and verification of the Order. E-mail orders are verified within 2 business days. Acceptance/refusal of all/part of the Order is then communicated by e-mail; acceptance may include immediate delivery.

  16. If payment by invoice/proforma was chosen, failure to pay within the indicated time means no Agreement is concluded.

  17. If the Service Provider refuses part/all of the Order, the Agreement is not concluded to that extent and any relevant payments are refunded without undue delay, no later than 14 days.

  18. A summary of the Order and confirmation of the Agreement is sent by e-mail; for ready Content (e.g., e-book, recording), an active download/access link is provided.

  19. Promotions may be organized; promotions do not combine unless expressly stated and may be limited (e.g., quantity/time).

  20. Payment methods:

  • Electronic payments via operators indicated in the Store; execution starts after acceptance e-mail and receipt of payment confirmation.

  • Proof of purchase is provided electronically (invoice/receipt to the Client’s e-mail).

  • Payments may be processed by PayU S.A. (KRS 0000274399, NIP 779-23-08-495, REGON 300523444), PayPal, and/or another operator (e.g., Worldline) as indicated in the Store.

  • The Service Provider does not store card numbers.

  • Detailed payment terms are presented in the Store.

5. Content and Services

  1. Content/Services may be intended for specific audiences. Descriptions are available in the Store; Clients should verify suitability before ordering.

  2. Order execution means the Client receives access data/links to download or access Content (and save/print where applicable).

  3. Prices are visible in the Store and during ordering.

  4. Service variants (packages) may differ in scope/access; see individual descriptions.

  5. Access is granted immediately after the Agreement is concluded (usually after payment and confirmation), unless the description states otherwise (e.g., scheduled consultations).

  6. Upon providing access (e.g., sending the link), the subject of the Agreement is deemed delivered in full.

  7. If a different delivery date is specified in the description, that date applies. For certain Services, dates may be approximate and later agreed by the Parties.

Coaching, training, sessions, consultations

  1. These may be stand-alone Products or part of packages (individual/group with a speaker).

  2. Scope, method, dates, schedule, and form (online/on-site) are in the Product/Service description.

  3. Sessions may be recorded and made available via the User Account; participation implies consent to recording and sharing within the training group.

  4. Pre-service questionnaires or information requests may be used to tailor the Service; responses are optional and do not change the core program unless agreed by all group participants.

  5. The Service may be interrupted for misconduct (e.g., offensive behavior, apparent intoxication).

  6. The Service Provider may withdraw if the service exceeds available competencies (especially in individual consultations), refunding the Client accordingly.

  7. Such services are treated as services within Article 38(1)(1) of the Consumer Rights Act.

  8. If the Client (consumer or entrepreneur with consumer rights) consented to begin and was informed of losing the right of withdrawal, they will not have that right after commencement.

  9. For reasons beyond control (e.g., speaker illness), dates may change; Clients will be informed promptly.

  10. No Product/Service guarantees results; outcomes depend on multiple factors, including the Client’s effort. These services are educational, not legal/business consulting, market research, or tailored strategic advisory.

6. Entitlements in the event of non-compliance with the Agreement

  1. The Service Provider is liable if Content/Service is inconsistent with the Agreement. For entrepreneurs, the Civil Code applies; for consumers and entrepreneurs with consumer rights, the Consumer Rights Act also applies.

  2. Report non-compliance by e-mail or letter, describing the issue and your claim.

  3. The Consumer may demand conformity with the Agreement.
    4–6. The Service Provider may refuse if impossible or excessively costly (considering type/value/effort) but must bring Content/Service to conformity within a reasonable time, without undue inconvenience; related costs are borne by the Service Provider.

  4. The Consumer may request a price reduction or withdraw when conformity is impossible/excessively costly, not achieved in time, the lack of conformity persists, or it is clear it won’t be achieved in time.
    8–9. Complaints are considered within 14 days; lack of response to a consumer’s proper request within 14 days means the request is deemed justified.

  5. To expedite handling, include type/date of non-compliance and contact details (recommended, not mandatory).

  6. For Entrepreneur Clients, warranty liability is excluded under Art. 558 §1 Civil Code, except where defects were deceitfully concealed; obvious technical defects (e.g., corrupted file) will be remedied.

  7. More on buyer rights: https://uokik.gov.pl/pomoc-dla-konsumentow
    13–16. Statutory presumptions and periods for lack of conformity apply as per law (e.g., two years for one-off deliveries; assumptions may not apply if the consumer’s digital environment is incompatible and cooperation duties unmet).
    17–19. Provisions for entrepreneurs with consumer rights apply; status may be verified against the Agreement’s content and circumstances.

7. Withdrawal from the contract

1–2. If the Client (consumer or entrepreneur with consumer rights) consented to full performance or commencement of a non-tangible service and was informed of losing the right, no withdrawal right applies.
3. Otherwise, the Client may withdraw within 14 days of concluding the Agreement without giving reasons.
4–5. Withdraw by sending a clear statement by post or e-mail before the deadline (the provided template may be used but is not mandatory).
6–8. Upon withdrawal, all payments are refunded using the original method unless another method is explicitly and in writing indicated and allowed by the payment service’s terms. No fees apply for the refund method.

8. Out-of-court dispute resolution, complaints and consumer redress

  1. The Service Provider is open to amicable/mediation solutions.

  2. Disputes are resolved by common courts; Polish law applies.

  3. Consumers may use out-of-court complaint/claim procedures (consumer ombudsmen, social organizations, voivodeship inspectorates, and UOKiK):
    https://uokik.gov.pl/pomoc-dla-konsumentow
    https://uokik.gov.pl/stale-sady-polubowne

  4. Mandatory consumer protections prevail over these Terms where applicable.

9. Validity and changes to the Terms and Conditions

  1. Changes may be introduced by publishing the amended Terms in the Store with the effective date (not earlier than the publication date).

  2. Agreements concluded before changes are governed by the version effective on their conclusion date. On request (registered mail or e-mail), the Service Provider will provide the version applicable at that time. Clients can always download/save/print the current Terms before concluding an Agreement.

  3. These Terms are governed by Polish law.

  4. Acts by non-consumer Clients should be in documentary form; disputes with non-consumers are resolved by courts competent for the Service Provider’s registered office.

  5. One-off Agreements terminate after performance; claims/complaints are handled under these Terms. Successive Agreements expire after all services are provided as per the Product/Service description.

  6. The Service Provider may terminate the Service Agreement with 7 days’ notice or deny further Store access in cases of gross breach (illegal content, inducing others to terminate, etc.). For successive performance Agreements, a proportional refund is made for the unperformed part.

10. Personal data protection

  1. The Client’s personal data are processed by the Service Provider as data controller.

  2. Providing data is voluntary but necessary for certain Electronic Services and to conclude/perform the Agreement. Data may be processed on legitimate interest, performance of Agreement, consent, and for dispute resolution.

  3. Detailed processing rules are available in the Privacy Policy on the Store’s website.

11. Final provisions

  1. These Terms (and appendices) constitute a model contract within Art. 384 §1 Civil Code.

  2. The Agreement and related documents are recorded and made available by e-mail (order acceptance, Product, Terms, and any attachments/links) — the Client agrees to electronic delivery.

  3. The Service Provider does not apply codes of good practice or similar self-regulatory acts.

  4. Proof of purchase is provided by e-mail (invoice/receipt).

  5. The Terms are available free of charge on the Store’s website.

  6. In matters not regulated, generally applicable Polish law applies (in particular the Civil Code and relevant acts).

  7. Disputes with non-consumer Clients are submitted to the court with territorial jurisdiction over the Service Provider’s registered office.

  8. By placing any content in the Store, the Client grants the Service Provider a non-exclusive, free license to use, store, modify, delete, supplement, publicly perform/display, reproduce, and disseminate such content online, without territorial limitation.

Terms and Conditions to download (PDF)
These Terms and Conditions are effective from 27 October 2025 and apply to Agreements concluded on or after that date.

Sample withdrawal form

WITHDRAWAL FORM
The right to withdraw is available to Consumers and Entrepreneurs with consumer rights. This template is optional.

Service Provider:
Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością
Szkoły Orląt 4 lok. 106, 03-984 Warsaw
KRS 0001200950, NIP 1133182897, REGON 54304685200000
E-mail: contact@zentrixmkt.com

I hereby declare that I withdraw from the Agreement for the following Content/Products/Digital Services:

Product/Service Name: ___________
Gross Price: ___________

IDENTITY
Name: ___________
Date of conclusion of the Agreement: ___________

Refunds are made using the same payment method used for the original purchase. If you wish to receive a refund to a bank account and the original method does not allow it, please provide the bank account number below:

_________________________________ signature and date

Information on the processing of personal data in connection with withdrawal
The personal data provided in this form will be processed to handle the withdrawal.
Data Controller: Zentrix Marketing S.A. de C.V. Spółka z ograniczoną odpowiedzialnością, Szkoły Orląt 4 lok. 106, 03-984 Warsaw, KRS 0001200950, NIP 1133182897, REGON 54304685200000.
E-mail: contact@zentrixmkt.com

In handling the withdrawal process, data may be processed by external entities (e.g., accounting office). The form will be stored for the period necessary to complete the withdrawal and for potential claims. You have the right to request access, rectification, deletion, or restriction of processing, and the right to lodge a complaint with the President of the Personal Data Protection Office.
Providing data is voluntary but necessary to handle the withdrawal.